Systems thinker.
Process improver.
People partner.
A Business Systems Analyst with over 15 years of hands-on experience delivering digital transformation, ERP/CRM governance, system integration, data quality improvement, and process alignment across complex multi-site, multi-system SaaS environments.
The central coordination point between ICT, business units, and external vendors · ensuring systems operate as intended, data remains reliable, and workflows are consistently applied. Known for translating complex technical concepts into plain language for business stakeholders, and business needs into practical system solutions for technical teams · bridging the gap that most analysts leave open. Platform depth spans NetSuite, Salesforce, Dynamics 365, Business Central, HubSpot, SharePoint, Power BI, Employment Hero, and VisualCare.
Holding a Graduate Certificate in Cybersecurity from La Trobe University (2026, AQF 8), with formal grounding in governance, privacy compliance, risk management, and information security · directly applicable to regulated environments including the NDIS sector.
A daily power user of AI tools · Claude, ChatGPT, Perplexity, Microsoft Copilot, and Google Gemini · applied to accelerate analysis, documentation, requirements writing, and workflow automation.
What I bring
Career history
Consulting across retail, hospitality, and service-based clients delivering ERP/CRM implementations, system governance, digital transformation, and data quality improvements. Acting as the central coordination point across NetSuite, Salesforce, HubSpot, Zoho, and Shopify environments.
Primary NetSuite administrator and business systems lead across a national multi-site warehouse and manufacturing operation. Governed system access for 50+ users, led ERP and reporting transformation, facilitated cross-functional workshops, and embedded RBAC and compliance documentation.
Managed Order-to-Cash operations, NetSuite CRM configuration, and eCommerce integrations. Established KPIs and standardised processes across sales and finance.
Led QlikView dashboard and reporting development across Salesforce CRM and enterprise data at one of Australia's largest telecommunications companies.
Administered Salesforce CRM across ANZ at a global pharmaceutical company · users, roles, profiles, permissions, data integrity, governance, dashboards, and training.
Customer-facing and operational analysis roles in financial services, building foundations in stakeholder engagement, process improvement, and data-driven decision-making in regulated environments.
Qualifications
Why I'm the right fit
Multi-system SaaS environments
15+ years governing complex ERP/CRM landscapes · NetSuite, Salesforce, Dynamics 365, HubSpot · with deep understanding of how systems interact, where data breaks, and how to fix it without disrupting operations.
Integration & data quality
Hands-on experience coordinating system integrations, monitoring data flows, resolving sync issues, managing ETL, and embedding governance practices that keep data clean, consistent, and audit-ready.
Process alignment & SOP support
I work with business units to ensure processes are reflected accurately in workflows, identify gaps between system use and agreed standards, and develop training materials that drive genuine adoption.
Compliance-driven environments
Experienced in pharmaceutical (Pfizer), financial services, and telecommunications. Graduate Certificate in Cybersecurity adds formal grounding in governance, privacy legislation, and risk management.
Influence without authority
My career has been built on achieving outcomes through collaboration, not hierarchy. I build genuine relationships at all levels and know when to coordinate, when to escalate, and how to get things moving.
Vendor & stakeholder management
Experienced managing IT vendors, service providers, and consultants · from issue resolution and SLA management to RFP processes, contract negotiations, and system enhancement delivery.
AI tools · daily power user
Daily use of Claude, ChatGPT, Perplexity, Microsoft Copilot, and Google Gemini to accelerate analysis, documentation, requirements writing, and workflow automation · bringing genuine digital maturity to every engagement.
Let's connect
Contact details
Open to new opportunities in Melbourne & remotely across Australia
Available for full-time, contract, and consulting engagements across Business Systems Analysis, Digital Transformation, ERP/CRM Implementation, and IT Project Delivery.
Send me an email